Latest Cryptocurrency News & Press Releases

Looking for a New Cryptocurrency Exchange? Here’s Why You Should Choose One With Great Customer Support

Digital currencies offer the rare opportunity to participate in an emerging asset class tied to truly transformational technology. Over the last few years, the value of these assets has risen exponentially as mainstream adoption of blockchain technology has continued to grow.

In order to take maximum advantage of this opportunity, however, it’s critically important to find the right cryptocurrency exchange. Various exchanges can differ considerably in terms of speed, fee structure, security measures and other variables.

In addition to these, there’s another attribute that traders should weigh carefully when choosing an exchange: customer support. By choosing a cryptocurrency exchange with a strong commitment to providing excellent support, traders can transact with confidence.

Why Customer Support is Vitally Important for Exchanges

In the fairly recent past, it wasn’t easy to get excellent customer support from digital currency exchanges. Because the industry was so new, the infrastructure wasn’t always in place to accommodate surging demand. The first wave of cryptocurrency exchanges were run by hobbyists and amateurs, and offered little in the way of support. Even after the industry began to professionalize, the most popular, widely-used exchanges were still relatively small startups.

Today, things have changed considerably. Modern digital currency traders expect, and are entitled to, comprehensive and professional customer support.

Here are a few key reasons why that kind of support is so important:

  • It allows you to trade with confidence. For many traders, digital currencies come with a learning curve. It can take some time to fully understand various assets, trading systems and exchange policies. An exchange with stellar customer support allows traders to master this learning curve while staying secure in the knowledge that there is a competent team of professionals ready to help.
  • You can rely on them to help with technical issues. Digital currency is an evolving asset class based on rapidly-changing technology. This means that strong technical support is essential. When traders have questions about issues such as secure storage or safe deposits, withdrawals and other transactions, they want to be certain that a highly-qualified and motivated support staff is prepared to answer them right away.
  • Response times are lower. One of the most common complaints levied by digital asset traders is the amount of time it often takes for an exchange to respond to an email or help ticket. When you choose an exchange with a commitment to great customer support, you can be sure that responsiveness will no longer be a problem. This is especially important in the crypto market, where opportunities arise quickly and time is money.

The Takeaway

Cryptocurrency exchanges with great customer support make the process of trading digital assets easier and more secure. By offering fast, responsive guidance, exchanges can help traders find success when trading, transacting and storing cryptocurrencies.

Bitvo, Canada’s premier cryptocurrency exchange, has a firm commitment to providing truly peerless customer support. We have a demonstrated track record of delivering fast response times and personalized support, which makes all the difference when you’re trading digital assets.

Please visit our website for more information on how Bitvo helps make trading cryptocurrency easier for all Canadians.

Ready to get started? Begin trading today.

create your bitvo account

Questions? We’re here 24/7.

Get in touch with our support team.

Thank you for signing up, we will be in touch soon!